Bartons of Duke Street

64-84 Duke Street, St. Helens, Merseyside, WA10 2JW
T: 01744 22331

122 Lord Street, Southport, PR8 1AA
T: 01704 500777

Products:

• Fires and Surrounds
  • FIREPLACES
  • GAS AND ELECTRIC FIRES
• Bathrooms
  • Shower Enclosures
  • Baths and Panels
  • Mira Showers
  • Sanitaryware
  • Vanity Units
• Plumbing and Heating
• Furniture Department
  • Rossmore By Sherry- Legacy Collection
  • Morris Furniture
  • Nolte
  • Sherbourne Upholstery
• Fireside Accessories
  • FIREGUARDS AND SCREENS
  • COMPANION SETS AND FIREPLACE TOOLS
  • LOG BASKETS
• Stoves
  • MULTIFUEL AND WOODBURNING STOVES

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FAQ's

FAQ’s about Bartons

Added: 03/08/2007

• Is the company Corgi Registered?
o Yes we are fully covered by Corgi and the individual engineers have the appropriate ACS certificates

• Is the work sub contracted?
o No. Plumbers, Gas Fitters, Brick Layers, Plasterers and Electricians are fully employed by Bartons

• Is the company insured?
oYes we are fully covered by Norwich Union Insurance and have a liability cover of up to £2 million

• If I have a problem after it has been installed, what do I do?
o If Bartons of Duke Street fit your central heating you are covered by our own service department, which operates on weekends and bank holidays as well as the normal working week.

• How long does a central heating installation take?
o Two days if a system needs to be removed/ppHow can we pay for the installation?
Apart from the normal methods of payment we also offer attractive finance terms (subject to terms and conditions)?

• Do I have to move any of my furniture?
o No on the day of the installation our men will only be too happy to move your furniture. They will cover all furniture with dust sheet (which are supplied) and will vacuum when the work is complete.

• Can I see the boiler radiators and controls before the installation?
o Yes call into our showroom in either St Helens or Southport and speak to our friendly staff.

• What happens when my guarantee runs out?
Service contract are available from a little as £9.50 per month, which covers the central heating system and emergency callout, or just a simple service to your boiler./ppWhat do I do if I need a service?
o Ring and ask for one of our representatives to call for a no obligation quote.

• What are the terms and conditions of the gold and silver star?
o Contract will run for one calendar, from the date of the last service or installation date. Both parties have the option to cancel the contract after 12 months. The gold star scheme will entitle you to one service and all parts and labour required to ensure you have heat and hot water. This does not include a desludge, de scale or Power-flushing of the system. The Silver Star scheme will entitle you to one service and all labour callouts required to ensure you have heat and hot water. Any parts required will be at the recommended retail price. This does not include a desludge, de scale or Power-flushing of the system.
The gold and silver star schemes do not cover noise on the central heating system

Surface rust on radiators is deemed to be a decorative defect and is not covered on either scheme.

Coals on a back-boiler fire-front are deemed decorative and are not replaceable under the gold star scheme.

All domestic pipe work, tanks, safety valves, cylinders and taps etc are not covered under either scheme.

No solid fuel parts are covered under gold star.
Any callout incurred due to anyone (other than a Bartons employee) working on the central heating system will be charged out at our standard callout rate.

Condition of the acceptance into either scheme is that the householder will through their own insurance; indemnify BARTONS OF DUKE STREET, against any damage arising to house fabric, contents and personal belongings as a result of any malfunction of the heating system.
Any damaged caused to the central heating system (including the flue system) due to storm damage is not covered under either scheme.

Any damage caused to the central heating system due to customer misuse or neglect is not covered under the scheme. This includes damaged pipe-work caused from hovering.
When your boiler or spare parts for your boiler are no longer available, Bartons of Duke Street will make an allowance to you of a maximum of £200 (two hundred pounds) towards a new appliance, (provided the appliance was is installed by BARTONS OF DUKE STREET).FAQ’s About Solar

• Why use solar?
o There are lots of reasons for wanting to use solar from wanting to be more environmentally friendly, to reducing fuel bills and wanting to get their energy from a sustainable source that isn’t going to run out.

• How much hot water is supplied through a solar system?
o In a typical year a solar solution will supply 50-60% of you domestic hot water. Barton’s can provide a free quotation to design your new Glow-worm solar system, which will work in conjunction with you existing boiler whereby the two can work together in times of poor solar energy being available.

• The sun doesn’t always shine in the UK does it matter?
o Solar thermal just needs diffused light to operate, so even when the sun isn’t shining you will still be generating energy to heat your domestic hot water.

• How much money will Solar thermal save me?
o In the summer, 100% of your domestic water can be heated using solar energy, meaning your boiler will never fire up and you won’t have to use any gas which will make savings on your gas bills.

• Are there any incentives for me to have solar installed?
o In every effort to reduce the Carbon footprint the government are always introducing new incentives, for example 5% VAT is charged on all solar installation compared to the standard 17.5%.

Barton’s of Duke Street now offer a 15% discount on all controls when we fit a Glow-worm high efficient product for you,

• What does a solar system consist of?
A solar system is typically made up of 5 parts:
1, Solar Panels: This can be fitted to your roof, a flat roof or even in your garden on a frame.
2. Twin Coil Cylinder: This is normally installed in your cylinder cupboard and is slightly taller than a normal cylinder due to the two coils, one which is linked to the boiler and the other to the solar panels
3. Solar Pump: This is attached to a wall inside the house and pumps the fluid in the solar system from the solar panels to the coil in the cylinder which in turn heats the domestic hot water.
4. Solar Controller: This controls the system depending on the amount of solar thermal on a particular day. So it switches the solar off and boiler on in period of low solar thermal and vice versa. Glow-worm solar controllers also tell you how much hot water has been provided by your solar system.
5. Boiler: As mentioned earlier the boiler is still required in the colder months to work in conjunction with your Glow worm solar system when there simply insufficient sunlight available.

• Where can I see a working solar system?

o From December 2007 Barton’s of Duke Street have teamed up with Glow worm to provide you the customer with a working Solar system. Why not visit our St Helens showroom and experience the opportunities that Solar can provide for you!